Return and Refund Policy – White Salt

At White Salt, our Return and Refund Policy is designed to ensure your complete satisfaction with every purchase. We understand that sometiRmes things don’t go as planned, and we want to make your return experience as smooth and transparent as possible. This policy explains your rights as a customer, the conditions under which products can be returned, and how refunds are processed.

Understanding Our Return and Refund Policy

We believe in building trust with our customers by offering a fair and straightforward return process. Whether you’ve received a damaged item or simply changed your mind, our Return and Refund Policy covers a variety of scenarios with clear instructions.

Conditions for Returns

To qualify for a return:
– Your request must be made within 14 days of receiving your order.
– Items must be unused, in their original condition, and in their original packaging.
– You must provide proof of purchase, such as an order number or receipt.

Non-Returnable Items

Some products are not eligible for return, including:
– Used or opened products.
– Customized or special order items.
– Products damaged due to improper handling by the customer.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment within 7 to 14 business days. In some cases, shipping or restocking fees may apply and be deducted from your refund.

Return Shipping Responsibility

Customers are responsible for paying the shipping costs for returning their item unless the return is due to an error on our part, such as receiving a damaged or incorrect item. If the return is our fault, we will cover the cost of return shipping.

How to Initiate a Return

If you wish to return a product, please follow these steps:
1. Contact our customer support at Info@whitesalt.com or via the contact form on our website.
2. Provide your order number, product details, and reason for return.
3. We will respond within 2–3 business days with instructions and a return address.
4. Carefully pack the item and ship it according to the instructions provided.

Additional Information

Please note:
– Our Return and Refund Policy applies to purchases made through our official website only.
– We reserve the right to refuse returns that do not comply with our policy.
– This policy may be updated at any time without prior notice.